Privacy policy
1. Who We Are: The Data Controller
This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or place an order with us. The data controller responsible for your personal data is:
Electrodomesticos
Rúa Travesía de Vigo 117
36206 Vigo, Spain
Email: contact@mettaelectrodomesticos.shop
Phone: +34886122505
If you have any questions about this policy or about how your data is handled, you can reach us using the contact details above at any time.
2. What Personal Data We Collect
We only collect the personal data that is necessary to operate our store, fulfill your orders, and respond to your requests. Depending on how you interact with us, this may include the following categories of data.
2.1 When You Visit the Site
Our server temporarily logs certain technical information whenever you browse our website, including your IP address, the date and time of your visit, the URL requested, the referring page, and your browser and operating system. This information is used solely to ensure the security, stability, and proper functioning of our website. Legal basis: our legitimate interest in operating a secure and reliable website (GDPR Art. 6(1)(f)).
2.2 When You Place an Order
To process and fulfill your order, we collect the information necessary to complete the transaction, including your name, billing and shipping address, email address, phone number (optional), and payment details. Payments can be made using Visa, Mastercard, American Express, Discover, Diners Club, Google Pay, or Apple Pay; the specific payment data required depends on the method you choose at checkout. Legal basis: performance of the contract between you and us (GDPR Art. 6(1)(b)).
2.3 When You Contact Us
If you contact us by email, phone, or through a contact form, we store the content of your message together with your contact details so that we can respond appropriately and keep a record of the correspondence. Legal basis: performance of a contract or pre-contractual measures (GDPR Art. 6(1)(b)) and our legitimate interest in handling customer inquiries (Art. 6(1)(f)).
3. How We Share Your Data
We do not sell your personal data. We only share personal data with third parties in the following circumstances:
- you have given us your explicit consent to do so;
- sharing is necessary to perform our contract with you (for example, with delivery or payment providers);
- we are subject to a legal obligation that requires disclosure; or
- we have a legitimate interest under GDPR Art. 6(1)(f), provided this does not override your fundamental rights and freedoms.
4. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including satisfying any legal, accounting, or reporting obligations. Once the retention period ends, or you exercise your right to deletion, your data is securely deleted or anonymized.
5. Cookies
We use cookies that are strictly necessary for the website to function correctly, such as those enabling secure checkout. Optional cookies, such as those used for analytics or marketing purposes, are only placed on your device after you have given your consent through our cookie banner. You may withdraw or adjust your consent at any time through your cookie preferences.
6. Services We Use
Our online store is hosted on the Shopify platform (Shopify Inc., 150 Elgin Street, Ottawa, ON, K2P 1L4, Canada), which provides the underlying e-commerce infrastructure for our website. Payments are processed by our configured payment providers. Each of these third-party providers processes personal data under its own privacy policy, and we encourage you to review those policies for further information on how they handle your data.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration, taking into account the nature of the data and the risks involved in its processing.
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Access – request confirmation of whether we process your data and obtain a copy of it (Art. 15);
- Rectification – request correction of inaccurate or incomplete data (Art. 16);
- Erasure – request deletion of your data where applicable (Art. 17);
- Restriction – request that we limit the processing of your data (Art. 18);
- Portability – receive your data in a structured, commonly used format, or have it transferred to another controller (Art. 20);
- Withdrawal of consent – withdraw any consent you have given, at any time and without affecting the lawfulness of processing carried out before the withdrawal (Art. 7(3));
- Complaint – lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, place of work, or place of the alleged infringement (Art. 77).
9. Right to Object
Where the processing of your data is based on our legitimate interest, you have the right to object to that processing at any time under GDPR Art. 21, on grounds relating to your particular situation.
To exercise any of the rights described above, please contact us at contact@mettaelectrodomesticos.shop. We will respond to your request within the timeframes established by applicable data protection law.